Frequently Asked Questions

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All of our programs are booked through our scheduling software, Bookeo. When you enroll with us through the Microsoft Forms, we will manually copy your registration into the Bookeo software for management of the programs and payments. 

Our Club focuses primarily on YOUR goals. We offer both Master's (Adult programming) as well as children's programming all at the same time. So you can swim while your kids swim!

Our coaches specifically create a more structured "work-out-style" practice and if you have aspirations to go to the competitive level, we can help get you there! Our club also focuses on swimmer-specific feedback per practice where our coaching mandate is that if they are not mentally tired by the time they finish a practice, then they did not give enough feedback.

We have worked with athletes of all kinds from competitive swimming locally to small competition triathlon's and even to full Iron Man races.

Please click on the "Register Now" button on the main page, then fill out all of the required information for your swimmers on our Microsoft Form. Afterwards, please allow a few days for your application to process. Once completed, you will receive an email confirmation for each swimmer followed by a link to make payment for either the deposit or the full price. (Payment plans are available if balance is over $500 per family)

Our practices take place at various pools throughout the City of Ottawa. Currently we are operating at the following dates and times:

Nepean Sportsplex (Fall/Winter/Spring) 4:30-6:00pm on Saturdays

Brewer Pool (Fall/Winter/Spring) 7:00-8:00pm on Sundays

Richcraft Recreation Complex - Kanata (Fall/Winter/Spring) 7:00-8:30pm on Sundays

  There are specific requirements for each of our programs outlined in the Microsoft Form when you are registering. The bare minimum requirement for our club is that a child should be able to swim unassisted a few meters and must be at least 5 years old.

Yes - pro-rating is available for missed sessions! Please fill out the Microsoft Form by clicking "Register Now" to continue.

Our Microsoft Form gives you all of the information you will need to know about our programming including age prerequisite for each program and what each program focuses on. If you need any more information, please don't hesitate to ask us at info@ncacswim.ca or give us a call at 613-314-7946.

Yes, parents are a big part of the each swimmer’s development. However, it is very important that you only observe your swimmer during practice. We want to limit parent interaction during practice, so that the coaching staff is able to keep full attention on the swimmers. We ask that all parents and siblings sit in the designated seating areas. ALTERNATIVELY, instead of sitting on the side-lines and watching your kids swim, why don't you hop into the water as well? All of our programs run at the same time in order for the whole family to get involved in swimming!

If a practice is missed for any reason, a credit will not be issued. However, you/your swimmer are eligible to attend another "make-up session" within that season's programming. If you do not attend a make-up session, you will not be credited for that session.

You/your swimmer should be ready to swim in an appropriate one-piece swim suit and goggles. Two-piece bathing suits get incredibly uncomfortable after a few hundred meters. It is strongly encouraged to bring a water bottle for each practice to avoid dehydration. Any additional gear such as kickboards and pull buoys is available to purchase from NCAC Swim. Email info@ncacswim.ca to request an order form. Orders will be made seasonally at the beginning of the month second month in each season.

Excellent question! Most people do not know that there is a difference between a swim suit and a bathing suit. Bathing suits are designed to be worn a few times before they start to fade, become see-through or fall apart. A swim suit is designed to be worn for multiple seasons without fading or deteriorating.

No, we do not allow videotaping or pictures of swimmers during practice. The City of Ottawa prohibits photography in their swimming facilities.

If you arrive late, please have your swimmer ready to swim as soon as possible. Once your swimmer is ready, send them to his or her coach for instructions.

Parents and siblings are not allowed on the pool deck at any time. This is to ensure the safety of our swimmers while they are in the pool. Parents are welcome to watch their swimmers from the bleachers or their assigned area or they can enrol into our Adult Stroke Improvement (Master's Programming).